Complaints & Feedback

Complaints & Feedback

At ERA Care, your voice matters. We are committed to providing high-quality, person-centred support and welcome all feedback — whether positive or negative — as an opportunity to improve our services.

How You Can Provide Feedback or Make a Complaint

You can share your feedback in the way that feels most comfortable:

down syndrome woman serving breakfast
disabled child on wheelchair

What Happens Next?

If You’re Not Happy with the Outcome

If you are not satisfied with our response, you can escalate your complaint to the:
NDIS Quality and Safeguards Commission
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Send Us a message